Welcome to Care Connect Advisors, Your Personal Platform to Hassle-Free Healthcare (“Care Connect Advisors”, “we”, “our”, or “us”). This Refund Policy governs purchases made through our platform.

1. Payment Terms

a. Charges: Payment for our services is required before services are rendered. We accept credit/debit cards, PayPal, and other specified methods. By providing payment details, you authorize us to charge you for the services requested.

b. Billing: You will be billed immediately upon confirming your service request.

2. Service Delivery

a. Processing Time: Once payment is received, your request will typically be processed within 1–2 business days.

b. Delivery: Our services are delivered electronically or through consultations with our healthcare navigation team. No physical shipping is involved.

3. 100% Satisfaction Guarantee – No Questions Asked Refund

We stand behind the quality of our services and want every customer to be satisfied. That’s why we offer a  100% no-questions-asked refund policy.

a. Refund Process:
Simply contact us via email or phone within 7 days of your service. While you are not required to provide a reason, we always appreciate feedback to help improve our services.

b. Refund Method & Timing:
Refunds will be issued to your original method of payment. Please allow up to 14 days for the refund to reflect in your account, depending on your financial institution.

4. Conditions & Limitations

a. Eligible Amount: Refunds apply only to the fees paid directly to Care Connect Advisors. Any third-party charges (e.g., processing or banking fees) are non-refundable.

b. Third-Party Services: We do not offer refunds for products or services provided by third parties, such as healthcare providers etc.

c. Abuse or Fraud: We reserve the right to deny refunds in cases of clear misuse of the policy, abuse, or violation of our Terms of Service.

5. Contact Us

If you have any questions or would like to request a refund, please contact us via email.